Can you cancel your Cell C contract at any time?

You have a Cell C phone contract. But, now, with the pandemic and all the prices that are increasing, you can’t afford the contract anymore. Is there something you can do about it, or should you just continue paying the contract until the 24 months expires?

Most people think that once they have a contract, they can’t cancel it anymore when they aren’t affording it. However, South African law makes it possible for you to cancel a contract if you have a good reason for the cancelation. This doesn’t mean that you will not have any consequences for the canceled contract. This is everything you need to know about canceling a cellphone contract before the contract expires.

The benefits and the problems with a Cell C contract

Firstly, why are there so many people getting a Cell C contract? Why aren’t people making use of the prepaid options available? When you are looking at the benefits of a contract, you will see that you will actually spend less each month on a contract than on prepaid. And, you will get a new phone, free minutes, SMS, and data with your packet. Make sure that you never run out of airtime.

However, once you have a signed contract, you can’t just cancel it without any problems. Yes, the law states that you need to be able to cancel the contract. But it doesn’t mean that it will happen without consequences.

Can I cancel a contract before the stipulated expiring date?

The Consumer Protection Act or also known as CPA, specifies in section 14 allows you to cancel your mobile contract at any given time. Still, you need to give at least 20 days’ notice. You should also know that you don’t need to give a reason for canceling the contract.

However, when you are signing the contract, there is one thing that you need to make sure about. That you read the fine print about canceling a Cell C contract. Sometimes, a section in the contract says that you can’t cancel. And, if you sign that contract, you can’t go back and cancel the contract, even with the CPA rules and regulations.

Fee and penalized costs for canceling a Cell C contract

If you think you will be able to chancel a Cell C or any other cellphone contract without paying any penalties, you are mistaken. The CPA gives you permission to cancel the contract at any time. However, this doesn’t mean you won’t need to pay penalty fees.

The CPA stipulates that the cancellation fee should not exceed a reasonable amount. These are the things that need to be kept in mind when you are canceling the contract and paying penalties.

  • The amount which you still need to pay up to the time that the contract ends.
  • The total value of the transaction till the cancellation date
  • The costs of goods that will stay in your possession
  • The costs of the goods will go back to the supplier
  • Losses and benefits you got as a result of signing the contract
  • The length of notice you give with the cancellation

When you have problems with canceling a Cell C contract, or any other cellphone contract

Some cellphone providers don’t want to agree to cancel a contract. Even if they know that this is against the law to cancel a contract. And, many people don’t know that you are allowed to cancel the contract with penalties payable. They sometimes use those people without that knowledge to continue with the contract.

The good news is that there is a place where you can go when you are forbidden to cancel your Cell C contract. This is known as the National Consumer Commission or NCC. You can contact them for assistance. Before you contact them, make sure that you have all the required and relevant documentation and correspondence on hand. Without these, they will not be able to assist you.

Make sure about the type of contract you want before signing any deal

Something to consider. Before you sign any contract, especially a cellphone contract, you need to make sure that you know as much about the contract as possible. Know the penalties that you will need to pay when you cancel the contract and the amount you will pay each month for the contract.

Most people canceling their contracts before the expiring date are normally those who didn’t make sure about the contract payment each month.

Cancelling Your Cellphone Contract in South Africa | LAW FOR ALL

Can you cancel your Cell C contract before the expiring date? This is a question that many have been asking, especially during the last three years. We are ensuring that you are getting all the right information you need to know if you can cancel your contract and what you will be paying once you cancel before your expiring date.